How can we help you?
Photo questions
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I lost my photo pass, how can I view my photos?
We can try to find your photos manually and send you a new code. Please fill out the form below and we will get in touch. -
Where can I download my photos and video?
You can download your photos/video on: www.adamlookout.com/gophoto
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Where can I find my photo code?
From our staff you received a small card, your photo pass, which has written the website and your personal photo code on the back.
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There are no photos linked to my photo code
We can try to find your photos manually and send you a new code. Please fill out the form below and we will get in touch.
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The photos linked to my photo code are not mine.
We can try to find your photos manually and send you a new code. Please fill out the form below and we will get in touch.
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I don’t see all of my photos
We can try to find your photos manually and send you a new code. Please fill out the form below and we will get in touch.
Video questions
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I don’t see my video, what can I do?
The video takes longer to process and upload than your photos. Please login again two hours after your swing ride. Make sure to clear your web browser history or click on ‘Enter another photo code’, before logging in.
Is the video still not there? We can try to find your photos manually and send you a new code. Please fill out the form below and we will get in touch.
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How do I download the video (on my phone)?
The option to save your video is not available on most smartphones and/or tablets because standard browsers like Chrome, Safari and Explorer block this.
There are two options to download files and save them: 1. Search an app that supports offline viewing of web browsers. 2. Download on desktop, connect your phone to desktop and download video to camera roll of your phone
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Where can I see my video?
You can see your photos/video on: www.adamlookout.com/gophoto
General questions
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How can I login?
You can login on www.adamlookout.com/gophoto
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My payment on the website is being blocked. How can I make a purchase?
Our payment provider Adyen randomly does liability checks on cards. It is possible that your card has been marked as a risk. Try another card or contact us for more information. Make sure to include the email you used to place the order: lookout@gophoto.nl
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I did not receive my order, what can I do?
The email with confirmation of your order and the download links to your photo and/or video takes maximum 10 minutes to arrive in your inbox. If you don’t see the email in your inbox please check your spam folder. Is it not there either? Please contact us at lookout@gophoto.nl.
