Photo questions
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I lost my photo pass, how can I view my photos?
Please contact us at support@gophoto.nl -
Where can I download my photos and video?
You can find the website to view your photos on your photo pass.
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Where can I find my photo code?
From our staff you received a small card, your photo pass, which has written the website and your personal photo code on the back.
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There are no photos linked to my photo code
Please contact us at support@gophoto.nl
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The photos linked to my photo code are not mine.
Please contact us at support@gophoto.nl
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I don’t see all of my photos
Please contact us at support@gophoto.nl
General questions
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How can I login?
To login go to the photo website of the location. Fill in your photo code and email. Make sure you do not use capitals for the email address and to accept the Terms & Conditions and our Privacy Policy.
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My payment on the website is being blocked. How can I make apurchase?
Our payment provider Adyen randomly does liability checks on cards. It is possible that your card has been marked as a risk. Try another card or contact us for more information. Make sure to include the email you used to place the order: support@gophoto.nl
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I did not receive my order, what can I do?
The email with confirmation of your order and the download links to your photos takes maximum 10 minutes to arrive in your inbox. If you don’t see the email in your inbox please check your spam folder. Is it not there either? Please contact us at support@gophoto.nl.
