Photo questions

• I lost my photo pass, how can I view my photos?
  We can try to find your photos manually and send you a new code. Please fill out the form below and we will get in touch.

  What location did you visit?

  What was the date and time of your photo

  Date

  Time

  Tell us something about the people on the picture

  Number of women

  Number of men

  If you have, please upload a selfie of that day

  

  Your email address

  find my photos
• Where can I download my photos and video?
  You can find the website to view your photos on your photo pass.
• Where can I find my photo code?
  From our staff you received a small card, your photo pass, which has written the website and your personal photo code on the back. 

• There are no photos linked to my photo code
  We can try to find your photos manually and send you a new code. Please fill out the form below and we will get in touch.


  What location did you visit?

  What is your photocode?

  

  

  Your photocode

  What was the date and time of your photo

  Date

  Time

  Tell us something about the people on the picture

  Number of women

  Number of men

  If you have, please upload a selfie of that day

  

  Your email address

  find my photos
• The photos linked to my photo code are not mine.
  We can try to find your photos manually and send you a new code. Please fill out the form below and we will get in touch.

  What location did you visit?

  What is your photocode?

  

  

  Your photocode

  What was the date and time of your photo

  Date

  Time

  Tell us something about the people on the picture

  Number of women

  Number of men

  If you have, please upload a selfie of that day

  

  Your email address

  find my photos
• I don’t see all of my photos
  We can try to find your photos manually and send you a new code. Please fill out the form below and we will get in touch.

  What is your photocode?

  

  

  Your photocode

  Tell us something about the missing photos

  Your email address

  find my photos

General questions

• How can I login?
  To login go to the photo website of the location. Fill in your photo code and email. Make sure you do not use capitals for the email address and to accept the Terms & Conditions and our Privacy Policy.
• My payment on the website is being blocked. How can I make apurchase?
  Our payment provider Adyen randomly does liability checks on cards. It is possible that your card has been marked as a risk. Try another card or contact us for more information. Make sure to include the email you used to place the order: support@gophoto.nl
• I did not receive my order, what can I do?
  The email with confirmation of your order and the download links to your photos takes maximum 10 minutes to arrive in your inbox. If you don’t see the email in your inbox please check your spam folder. Is it not there either? Please contact us at support@gophoto.nl.